New York, NY, USA
December 12, 2001
Agent Extranets Overview
Report Published by Celent
Celent predicts that U.S. carriers will
spend US$1.06 billion on new agent extranet technology within 24 months
The use of agent
extranets provides the clearest and most straight-forward path for
insurance companies to benefit from using the web. Celent
Communications' new report, Agent Extranets Overview,
predicts that the number of carriers implementing these systems will more
than double within 24 months, and that the total amount spent on these
systems will top US$1.06 billion within the same period.
 "Effective use of
agent extranets can dramatically reduce policy origination and service
costs," says Celent analyst Matthew
Josefowicz, author of the report. "Even more importantly,
reducing lag-time in agent communication can make independent agents more
productive, and more loyal to the carrier."
In addition to reducing
costs, the further computerization of policy origination and agent
relationship management offers the opportunity to refine both areas
through improved reporting and data monitoring.
The report includes
summaries of the main features of most agent extranets and their benefits,
and a step-by-step overview of the process of designing and implementing a
system, from needs analysis through analyzing workflow impact, making the
buy-versus-build technology decision, and driving adoption through
hands-on training of agents.
The report also includes
a sample ROI-calculator to help insurance carriers evaluate the potential
impact to their organizations.
A Table
of Contents is available online.
|
