New York, NY, USA
June 26, 2007 The
State of Distributed
Capture: Imaging in the
Retail Channel
Report Published by Celent
Branch image capture is quickly becoming
mainstream. Image ATMs, however, have a long way to go.
Check 21 acted as a catalyst not only for
image-based check processing but also for fundamental changes to the way
deposits would be made, arguably altering the competitive landscape in
ways no other banking innovation has. But remote deposit is far from the
only hotbed of distributed capture adoption. In the two years since Check
21 went into effect, branch and teller capture adoption has increased
significantly. Among the findings of the new Celent report, The State
of Distributed Capture: Imaging in the Retail Channel, are:
- Branch and teller adoption has grown
from 19,000 capture points in 2004 to 103,000 in 2006 and will grow
160% to 272,000 by 2012 behind adoption by more than 90% of US
financial institutions.
- Over 2,600 financial institutions have
implemented (or are implementing) branch capture corresponding to some
141,000 scanners through March 2007. Based on aggregate vendor
activity, Celent expects over 3,300 institutions will have solutions
by year end 2007.
- Five of the nation’s top 10 banks have
image initiatives designed to convert existing envelope ATMs to
image-based ATMs.
- Distributed capture is moving from an
item processing phenomenon into the mainstream of retail banking,
taking a prominent spot in both retail branch and ATM channels.
“For an increasing number of financial
institutions, the question of branch capture is no longer if, but when,”
says Bob Meara, author of the report
and senior analyst in the Banking group at Celent. “And for nearly 1,000
financial institutions in the past year alone, the question of when no
longer remains.”
However, image ATM adoption will be far
more measured. For most financial institutions, the ATM channel will be
the last domino to fall in their image migration. The relatively few banks
placing image ATMs on the front burner are doing so to improve the
customer experience with the ATM channel. “These ATMs, when accompanied
by purposeful consumer education initiatives, can really move the needle,
increasing transactions per ATM and changing the transaction mix,” says
Meara.
The 33-page report contains 11 figures and
8 tables. A table of contents is
available online.
|
