In a new report, Claim Estimation
Solutions: Overview and Solution Spectrum, Celent examines estimation
solutions used by insurers and field adjusters to quickly and fairly
determine the amount of auto physical damage, property, and bodily injury
losses.
A complete estimation solution has eight
components: the estimation tool itself; five databases (parts, labor,
contents, replacement cost, and completed estimates); workflow management;
and audit/reporting/ analytics.
"Estimation solutions provide business
benefits by enabling the estimation part of the claims process to be fast,
accurate, consistent, and fair," said Donald
Light, senior analyst and author of the report. "An
insurance company choosing a claim estimation solution should consider
issues of control of workflow and decisions, ease of use, continuous
improvement in estimation processes, and systems integration.
