New York, NY, USA
December 16, 2008
There are a number of important questions facing insurance carriers: What do property/casualty independent agents and producers really want? How do they use the technology they have? What difference has carrier-delivered technology made in their businesses? To find out, Celent invited 12,000 independent producers, agency principals, and customer service reps to complete a 15-minute survey. Over 790 responses were received. Senior analyst Mike Fitzgerald examines the results and their implications for carriers, producers, and technology vendors.
This presentation draws on findings from the Celent report Independent Producer Survey: Technology, Services, and Other Drivers of Carrier Choice (Property/Casualty Edition), December 2008.