Luis Chipana is an analyst with Celent’s Latin American Insurance practice and is based in Bowling Green, Ohio.
Luis' career spans over 16 years working in banking and insurance companies. His expertise is in risk, credit cards, operations, and complaints for commercial and microfinance banks. In insurance, he has been working for six years in continuous improvement and business process management, with focused expertise in sales, underwriting, claims, and reinsurance process for life, health, auto, and property and casualty.
Prior to joining Celent, Luis was a business process project manager at Rimac Seguros, where he led and participated in numerous projects related to implementation of new technologies and automation of processes (workflow and BPM).
His background also includes several IT, project management, and operational roles in Pacifico Seguros, MIBANCO, and Banco de Credito (BCP).
Luis has a Bachelor’s degree in economics from Universidad Nacional Federico Villarreal in Peru and an MBA with specialization in finance from Bowling Green State University, Ohio. He is fluent in Spanish and English.