Insurance Research

Celent’s Insurance Practice provides insurance technology research and insurance consulting services to the global insurance industry. Our internationally-based analysts focus on information technology and strategy issues affecting global, regional, and local life and property/casualty insurers. Celent offers two insurance membership services: Life Insurance and Property/Casualty Insurance.

Celent provides the information you need to make informed decisions by conducting research which offers in-depth analysis coupled with pragmatic and actionable advice. We also allow you to stay abreast of the lastest trends affecting the insurance industry through our blog, newsletter, videos, infographics, LinkedIn Discussion Groups, Peer Networking Events and through our live Twitter feeds. For information on becoming a client of Celent, contact Chuck Smith at or call +1.617.262.3125.

Celent Insurance Research

Celent's insurance research falls under five overarching themes:

digital theme icon
The move from the physical to the virtual world, from person-to-person interaction toward person-to-machine or machine-to-machine. Integrating and coordinating among disparate and siloed delivery channels will be critical to satisfying ever-increasing customer expectations. 
 Innovation & Emerging Technologies
innovation icon 100
Celent defines innovation as fundamental changes to products, services, or business models that break existing tradeoffs and provide value to the customer. New hardware, software and network technologies feed insurance innovation.
 Legacy & Ecosystem Transformation
ecosystem icon 100
Legacy technology can hinder innovation, since insurers must typically offer backward compatibility. Insurers must not only modernize, but transform, their internal systems and the ways in which they interact with a vast web of customers, counterparties and regulators.
 Data Mastery & Analytics
data and analytics iconEver since technology began to be used beyond pure accounting in the industry, data has become a key source of competitive advantage for identifying profitable niches, managing risk and improving service. New external data sources, data derived from devices, and new techniques for interpreting data are pushing the competitive boundaries for insurers at an accelerated rate.
 Implementation & Best Practices
implementation and best practices icon 100Once an insurer has designed its strategy and roadmap for its enterprise architecture, the next challenge is how to navigate a successful path through implementation.  Carriers with existing modern solutions in place are looking to optimize their technology organization. What does it take to safe-guard new investments in technology and answer the inevitable question “How can we do more?”

Celent Reports

Celent reports tend to fall into one or more of the following categories: trends analysis, vendor evaluations, case studies, or market data.

Model Insurer Awards


Every year, Celent recognizes excellence in insurance technology through our Model Insurer Awards. The Model Insurer Awards are designed to try to answer this deceptively simple question:

"What would it look like for an insurer to do everything right with today's technology?"

Model Insurers have implemented IT programs that epitomize best practices for technology projects and stand out in each of the Model Insurer themes including:

  • Core and Legacy System Transformation
  • Data Mastery and Analytics
  • Digital
  • Innovation
  • Operational Excellence

You can view past winners of the Model Insurer Awards and the Model Insurer Asia Awards.

Asia Insurance Technology Awards (AITAs)


The Asia Insurance Technology Awards (AITAs) recognize excellence and innovation in the use of technology within the insurance industry in the Asia Pacific region.

Winners were announced on 5 September 2016 at the 5th Asia Insurance CIO Summit.  

This service focuses on issues affecting life insurers, including providers of group benefits, annuities, and wealth management services.

This service focuses on issues affecting property/casualty insurers, including both personal and commercial lines, specialty risks, corporate risk management, and reinsurance.

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