Business Rules and Underwriting Automation at Travelers

by Donald Light, June 25, 2008


San Francisco, CA, USA June 25, 2008

Celent looks at how a business rules management solution has enabled Travelers to increase the flow of new business by over 50%.

A new Celent report, , presents a case study of how an insurance company achieved significant success in automating underwriting and pricing of several lines sold to its small business customers. The company is Travelers; the business unit is Select Accounts; the products are sold in its TravelersExpressSM program; and the key technologies supporting this initiative are a business rules management system (BRMS), predictive analytics, and service-oriented architecture (SOA).

TravelersExpress uses automated rules to enable the underwriting, product, and pricing strategies of its business. The result is a complete, quote-to-issue platform, providing ease and speed to agents and customers.

Creating business value in TravelersExpress requires real time access to a rules set in order to execute a multivariate pricing model and underwriting rules. To provide this, Travelers implemented a service-oriented architecture (SOA) solution.

Source: Travelers and Celent

"The role of Select Accounts underwriters has shifted to managing a book of business and a portfolio of producers and focusing on growth rather than getting transactions done. Producers have said they appreciate the greater clarity of Travelers’ appetite for various risks, faster issue for accepted risks, and a closer working relationship with their underwriters," says Donald Light, senior analyst with Celent’s insurance group and author of the report.

The 22-page report contains one figure. A table of contents is available online.


Members of Celent's Property/Casualty Insurance research service can download the report electronically by clicking on the icon to the left.  Non-members should contact for more information.


Celent is a research and advisory firm dedicated to helping financial institutions formulate comprehensive business and technology strategies. Celent publishes reports identifying trends and best practices in financial services technology and conducts consulting engagements for financial institutions looking to use technology to enhance existing business processes or launch new business strategies. With a team of internationally based analysts, Celent is uniquely positioned to offer strategic advice and market insights on a global basis. Celent is a member of the Oliver Wyman Group, which is a wholly-owned operating unit of Marsh & McLennan Companies [NYSE: MMC].

Media Contacts

North America
Michele Pace
Tel: +1 212 345 1366

Europe (London)
Chris Williams
Tel: +44 (0)782 448 3336

Asia (Tokyo)
Yumi Nagaoka
Tel.: +81 3 3500 3023

Table of Contents

San Francisco, CA, USA June 25, 2008


Executive Summary 3
Introduction 5
Travelers, Select Accounts, and TravelersExpressSM 6
Prior State and Drivers for Change 7
The Implementation Process 9
How TravelersExpressSM Works 11
Post Deployment: Management, Analysis, and Development 12
The Technology Environment 14
Metrics and Business Value 16
The Future 17
Conclusions 18


Sign in to download reports and access personalized information