Card Management and Transaction Processing Vendors, Part I: Vendor Landscape

by Zilvinas Bareisis, June 11, 2015
Vendor Reviews
Global

Abstract

Celent completed an extensive research effort to understand the landscape of vendors and service providers in card management and transaction processing (CMTP). Celent has already published reports in this research series introducing CMTP technologies and discussing market trends. This is a pack of reports focusing on vendors.

The demand for cards management and transaction processing technologies and capabilities continues to grow. Banks and other institutions looking to either establish or upgrade their CMTP capabilities are asking: What options do I have? How should I approach the challenge? Who can I turn to for help?

The new report Card Management and Transaction Processing Vendors, Part I: Vendor Landscape addresses three research questions below.

This report is the first in a series of CMTP vendor reports being published at the same time. Other reports focus on specific vendor categories and include detailed vendor profiles within the category:

Twenty-seven companies across three different categories of vendors participated in this research effort:

  • Packaged software vendors: ACI Worldwide, BPC, Compass Plus, CSC, Intellect, NCR Alaric, OpenWay, Sopra, SunGard, TAS Group, and Tieto.
  • Issuer processors: First Data, FIS, Fiserv, HP, Jack Henry, MasterCard, Nets, and TSYS.
  • Professional services firms: Accenture, Capgemini, Cognizant, HCL, Infosys, Mphasis, TCS, and Wipro.

Given the broad scope of this research and diversity of companies participating, Celent’s full ABCD vendor evaluation framework is not appropriate or feasible. However, we did get insight into each company’s market presence — what clients they serve (i.e., size, type), how many, and in which markets.

“Clients seeking help with card management and transaction processing technologies don’t have to face the challenge alone,” says Zilvinas Bareisis, a senior analyst with Celent’s Banking practice and author of the report. “In each of the three categories of providers they can choose between global leaders, global challengers, and regional champions available in their geography.”

“This is one of the broadest research efforts we’ve seen conducted in the cards space, demonstrating Celent’s commitment to this important segment of banking technology,” says Dan Latimore, senior vice president of Celent’s Banking practice. “We’d like to express our gratitude and appreciation to the 27 research participants; their effort was nontrivial.”

This 34-page report contains seven figures and 19 tables. All four reports in this series contain 298 pages, 103 figures, and 109 tables.

Celent is a research and advisory firm dedicated to helping financial institutions formulate comprehensive business and technology strategies. Celent publishes reports identifying trends and best practices in financial services technology and conducts consulting engagements for financial institutions looking to use technology to enhance existing business processes or launch new business strategies. With a team of internationally based analysts, Celent is uniquely positioned to offer strategic advice and market insights on a global basis. Celent is a member of the Oliver Wyman Group, which is a wholly-owned subsidiary of Marsh & McLennan Companies [NYSE: MMC].

Media Contacts

North America
Michele Pace
mpace@celent.com
Tel: +1 212 345 1366

Europe (London)
Chris Williams
cwilliams@celent.com
Tel: +44 (0)782 448 3336

Asia (Tokyo)
Yumi Nagaoka
ynagaoka@celent.com
Tel.: +81 3 3500 3023

Table of Contents

Executive Summary

1

 

Key Research Questions

1

Introduction

3

 

Key Research Questions

3

Research Approach and Participants

4

Introducing Vendor Categories

7

Differentiating and Selecting Vendors

10

 

Introduction

10

 

Packaged Software Vendors

11

 

Issuer Processors

17

 

Professional Services Firms

20

Market Presence Analysis

24

Conclusions and Recommendations

28

Leveraging Celent’s Expertise

29

 

Support for Financial Institutions

29

 

Support for Vendors

29

Related Celent Research

30

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