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  5. Claim Estimation Solutions: Overview and Solution Spectrum

Claim Estimation Solutions: Overview and Solution Spectrum

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10 September 2007
Donald Light

Abstract

San Francisco, CA, USA September 10, 2007

Celent looks at technology to estimate auto, property, and bodily injury losses.

In a new report, , Celent examines estimation solutions used by insurers and field adjusters to quickly and fairly determine the amount of auto physical damage, property, and bodily injury losses.

A complete estimation solution has eight components: the estimation tool itself; five databases (parts, labor, contents, replacement cost, and completed estimates); workflow management; and audit/reporting/ analytics.

"Estimation solutions provide business benefits by enabling the estimation part of the claims process to be fast, accurate, consistent, and fair," said Donald Light, senior analyst and author of the report. "An insurance company choosing a claim estimation solution should consider issues of control of workflow and decisions, ease of use, continuous improvement in estimation processes, and systems integration.

The 27-page report contains two figures and seven tables. A table of contents is available online.

Members of Celent's Property/Casualty Insurance research service can download the report electronically by clicking on the icon to the left. Non-members should contact info@celent.com for more information.

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