Claims System Spectrum: Asia-Pacific Property and Casualty Insurance 2014

by Wenli Yuan, December 19, 2014
Vendor Reviews


Celent profiles claims solution vendors for the property and casualty insurance industry. The report covers 13 global vendors with an Asia-Pacific presence.

In the new report, Claims System Spectrum: Asia-Pacific Property and Casualty Insurance 2014, Celent looks at the claims systems available to property and casualty insurers in the region. This report is part of a series on claims in Europe, the United States, and Latin America.

Many insurers in the Asia-Pacific region are engaged in some level of replacement of the claims administration system in recent years. The reasons for such activity are plentiful. Meanwhile, insurers replacing core claims administration systems are trying to achieve multiple goals, which can fall into three broad categories:

  • Getting bigger by growing the top line.
  • Getting leaner through higher productivity and expense control.
  • Getting smarter by correctly pricing risks, making better underwriting decisions, and adjusting claims more accurately.

Selecting and implementing a new core claim system can contribute to the achievement of all three corporate objectives.

As a group, vendors continue to make significant investments in their core claims systems. The solutions are delivering more functionality, improving configuration tools, and are more connected, with SOA and web services becoming the de facto standard. There is no single best claims solution for all insurers. There are a number of good choices for an insurer with almost any set of requirements.

“Insurers seeking a new core claim system should begin the process by looking inward,” says Wenli Yuan, a senior analyst with Celent's Asian Financial Services Group and author of the report. “Every insurer has its own unique mix of lines of business, geography, staff capabilities, business objectives, and financial resources. This unique combination, along with the organization’s risk appetite, will influence the list of vendors for consideration.”

This report is Celent’s first report profiling claims administration systems available in Asia-Pacific for property & casualty insurance companies. The report profiles 13 core claims solutions, providing an overview of the functionality, customer base, supported lines of business; technology, implementation, pricing, and support.

Celent is a research and advisory firm dedicated to helping financial institutions formulate comprehensive business and technology strategies. Celent publishes reports identifying trends and best practices in financial services technology and conducts consulting engagements for financial institutions looking to use technology to enhance existing business processes or launch new business strategies. With a team of internationally based analysts, Celent is uniquely positioned to offer strategic advice and market insights on a global basis. Celent is a member of the Oliver Wyman Group, which is a wholly-owned operating unit of Marsh & McLennan Companies [NYSE: MMC].

Media Contacts

North America
Michele Pace
Tel: +1 212 345 1366

Europe (London)
Chris Williams
Tel: +44 (0)782 448 3336

Asia (Tokyo)
Yumi Nagaoka
Tel.: +81 3 3500 3023

Table of Contents

Executive Summary




Core Claims Systems: Definition and Functionality


Report Methodology


eBaoTech: eBao GeneralClaim


EIS Group: Claim Core


FINEOS Corporation: Fineos Insurance Platform


Guidewire: Claim Center


Innovation Group: Insurer Claims


Limited Profiles



Accenture: Duck Creek Claims



Fadata: INSIS Claims



RDT LDT: Landscape – Claims



Sinosoft: General Claims Management System



STARS: STARS Enterprise Claims



Tata Consultancy Services: TCS BaNCS



TIA Technology: TIA Claims Solution



Xchanging: Xuber Claims


Concluding Thoughts



For Insurers



For Vendors


Leveraging Celent’s Expertise



Support for Financial Institutions



Support for Vendors


Related Celent Research


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