Claims Systems Vendors: EMEA Property & Casualty Insurance

by Craig Beattie, February 17, 2015
Vendor Reviews
EMEA

Abstract

Who are the leading claims systems vendors in the categories of technology, functionality, customers, and service?

 

This report provides an overview of the claims administration systems available in EMEA for property casualty or general insurance carriers. The report profiles 16 core claims solutions, providing an overview of the functionality, customer base, lines of business supported, technology, implementation, pricing, and support. Some solutions qualified for profiles that include customer references and a Celent opinion of the solution. These solutions are also ranked in the ABCD Vendor View.

“The claims systems available to insurers across EMEA are growing in capability and investment,” says Craig Beattie, a senior analyst with Celent’s Insurance practice and author of the report. “Finding the right claims system for an insurer is challenging in a diverse region like EMEA. However, the good news is that there are multiple good solutions.”

The report is 112 pages and contains 20 figures and 50 tables.

Celent is a research and advisory firm dedicated to helping financial institutions formulate comprehensive business and technology strategies. Celent publishes reports identifying trends and best practices in financial services technology and conducts consulting engagements for financial institutions looking to use technology to enhance existing business processes or launch new business strategies. With a team of internationally based analysts, Celent is uniquely positioned to offer strategic advice and market insights on a global basis. Celent is a member of the Oliver Wyman Group, which is a wholly-owned subsidiary of Marsh & McLennan Companies [NYSE: MMC].

Media Contacts

North America
Michele Pace
mpace@celent.com
Tel: +1 212 345 1366

Europe (London)
Chris Williams
cwilliams@celent.com
Tel: +44 (0)782 448 3336

Asia (Tokyo)
Yumi Nagaoka
ynagaoka@celent.com
Tel.: +81 3 3500 3023

Table of Contents

Executive Summary

1

Introduction

2

Core Claims Systems: Definition and Functionality

4

Report Methodology

9

Celent’s ABCD Vendor View and the XCelent Awards

11

Adacta: AdInsure Claims

15

CCS: Roundcube

22

Fadata: INSIS Claims

29

Guidewire: ClaimCenter

37

Innovation Group: Insurer Claims

45

Insicon AB: Insicon i2i

53

Keylane | Quinty: QIS Claims Management

60

Quindell: ICE Claims

66

SAP SE: SAP Claims Management

73

Limited Profiles

79

Accenture: Duck Creek Claims

80

RDT LTD: Landscape – Claims

84

Sequel Business Solutions: Sequel Claims

88

STARS: STARS Enterprise Claims

91

Tata Consultancy Services; TCS BaNCS

95

TIA Technology: TIA Claims Solution

99

XChanging: Xuber Claims

102

Concluding Thoughts

106

Leveraging Celent’s Expertise

107

 

Support for Financial Institutions

107

 

Support for Vendors

107

Related Celent Research

108

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