Core Claims Systems Vendors 2006

by Donald Light, June 12, 2006

Abstract

San Francisco, CA, USA June 12, 2006

Core P/C Claims Systems Vendors 2006

For insurers considering upgrading their core claims technology, the good news is that a number of very good systems are available

In a new report, Core P/C Claims Systems Vendors 2006, Celent looks at 16 P/C Claims solutions from 14 vendors. The report features Celent痴 ABCD Vendor View. The ABCD Vendor View presents a comparative view of the vendor marketplace that visually represents four elements: Advanced technology and technical flexibility, Breadth of functionality, Customer base, and Depth of client services.

Many insurers are considering upgrading their core claims technology. The good news for these insurers is that there are a number of very good systems謡ith broad functionality, good connectivity, and modern technology庸rom which to choose. This report profiles core property/casualty claims system vendors and solutions. The focus is on claims systems, with an established presence in the US, that provide reasonably broad multi-line functionality for adjusters and claims managers, and that integrate well with an insurer's other internal systems and with various external information providers and business partners.

"If one looks over the claims solutions profiled in this report, there is a lot to like," says Donald Light, senior analyst and author of the report. "As a group, they provide a broad range of features and functions to adjusters and claims managers. Configuration to a particular insurer痴 products and processes is relatively easy. Many systems provide some form of workflow and rules capabilities for additional levels of control. All run on modern platforms, work with several databases, offer multiple ways to integrate with other programs and data sources, and provide users with a browser-based interface (no more green screens)."

The 67-page report contains six figures and 40 tables.

A table of contents is available online. Members of Celent's Property/Casualty research services can download the report electronically by clicking on the icon to the left. Non-members should contact info@celent.com for more information.  

Celent is a research and advisory firm dedicated to helping financial institutions formulate comprehensive business and technology strategies. Celent publishes reports identifying trends and best practices in financial services technology and conducts consulting engagements for financial institutions looking to use technology to enhance existing business processes or launch new business strategies. With a team of internationally based analysts, Celent is uniquely positioned to offer strategic advice and market insights on a global basis. Celent is a member of the Oliver Wyman Group, which is a wholly-owned subsidiary of Marsh & McLennan Companies [NYSE: MMC].

Media Contacts

North America
Michele Pace
mpace@celent.com
Tel: +1 212 345 1366

Europe (London)
Chris Williams
cwilliams@celent.com
Tel: +44 (0)782 448 3336

Asia (Tokyo)
Yumi Nagaoka
ynagaoka@celent.com
Tel.: +81 3 3500 3023

Table of Contents

San Francisco, CA, USA June 12, 2006

Core P/C Claims Systems Vendors 2006

Executive Summary 3
Introduction 4
Core Claims Systems & Business Value 5
Report Methodology 9
Celent's ABCD Vendor View 10
About The Profiles 12
Accenture Claim Components Solution 13
CGI INSideOUT 18
CSC Advanced Claims 22
CSC Exceed Claims 27
Fiserv Claims Workstation 32
Guidewire ClaimCenter 36
Innovation Group Innovation Claims 40
Insurity ClaimDecisons 44
SAP Claims Management 49
Additional Claims Solutions 53
  CGI GIOS 53
  Exigen Insurance Process Backbone 54
  FINEOS Claims for P&C 55
  Oracle Siebel Insurance Claims 56
  TCS IIMS Claims Management Component 57
Emerging Claims Solutions 59
  InsureWorx PowerSuiteCLAIMS 59
  MajescoMastek ELIXIR Auto Claims Component 60
Comparative Charts And Analyses 61
Concluding Thoughts 65
Objectivity & Methodology 66

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