Document Automation for Insurers: 2014 ABCD Vendor View
With the growing importance of efficient and digital customer communications, insurance companies need to look for advanced document management systems.
In the report Document Automation for Insurers: 2014 ABCD Vendor View, Celent looks at 14 systems. The report also awards four document automation systems XCelent Awards for Technology, Functionality, Customer Base, and Service.
“Insurers try to leverage advanced features and functions from document automation and customer communication system vendors in order to promote digital interactions with customers and partners,” says Nicolas Michellod, Senior Analyst with Celent’s Insurance Group and author of the report. “Leveraging multichannel communication and interactive documents is key for insurers that want to improve the way they communicate.”
This report profiles 14 document automation systems, with 12 full profiles, and two shorter profiles. Each profile presents information about the vendor and solution; customer base and reference customer feedback; functionality; technology, implementations, and cost; and some summary comments.
Celent is a research and advisory firm dedicated to helping financial institutions formulate comprehensive business and technology strategies. Celent publishes reports identifying trends and best practices in financial services technology and conducts consulting engagements for financial institutions looking to use technology to enhance existing business processes or launch new business strategies. With a team of internationally based analysts, Celent is uniquely positioned to offer strategic advice and market insights on a global basis. Celent is a member of the Oliver Wyman Group, which is a wholly-owned subsidiary of Marsh & McLennan Companies [NYSE: MMC].
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Table of Contents
Celent’s ABCD Vendor View
Aia Software: ITP Enterprise
CEDAR Document Technologies: Customer Communication Platform
Cincom Systems; Cincom Eloquence
GhostDraft Inc.: GhostDraft
GMC Software Technology: GMC Inspire
Hewlett-Packard: HP Exstream / HP Relate
ISIS Papyrus Software: Papyrus Platform for Business Communication & Process
Oracle: Oracle Documaker Enterprise Edition
Pitney Bowes: EngageOne Communication Suite
Top Down Systems Corporation: CLIENT LETTER & INFORM
XMPie, a Xerox Company: PersonalEffect Family of Products / Circle
Xpertdoc Technologies: Xpertdoc Customer Communications Management Platform
Adobe: Adobe Experience Manager Customer Communications
EVER TEAM: EverSuite
Leveraging Celent’s Expertise
Support for Financial Institutions
Support for Vendors
Related Celent Research