Great Expectations: Can SOA Deliver? Part III: Front End Driven SOA

by Bart Narter, January 14, 2009
Operations/ Benchmarking
Asia-Pacific, EMEA, North America


Bangalore, India 14 January 2009

Great Expectations: Can SOA Deliver? Part III: Front End Driven SOA

SOA is both an overused buzzword and a real solution to banking problems. Celent demystifies SOA, explaining what it is, how it helps banks, and how banks can deploy SOA.

In a new report, Great Expectations: Can SOA Deliver?, Celent explains the various components of service-oriented architecture (SOA) and how they apply to banking. There is a great deal of ambiguity around SOA. It is both a buzzword and a real architecture designed to help banks abstract and expose their core systems. Celent defines SOA to be a set of loosely coupled modular services to support both business and IT requirements. In attempting to clarify what SOA is and how the pieces work together, Celent has created a map of SOA and charted how various front end vendors provide solutions to this map. Celent then ranks these vendors on its ABCD analysis.

"Front end vendors have primarily focused on providing multichannel support for banking services and developing solutions which increases the customer interaction capabilities of banks," says Rajesh M R, Celent analyst and co-author of the report.

"Depending on the requirements and existing infrastructure of the financial institution, different front end SOA solutions would be preferred by each firm," says Bart Narter, senior vice president of Celent’s Banking Group and co-author of the report.

The 72-page report contains 44 figures and 59 tables.

A table of contents is available online.

of Celent's Retail and Business Banking and Corporate Banking research services can download the report electronically by clicking on the icon to the left. Non-members should contact for more information.  

Celent is a research and advisory firm dedicated to helping financial institutions formulate comprehensive business and technology strategies. Celent publishes reports identifying trends and best practices in financial services technology and conducts consulting engagements for financial institutions looking to use technology to enhance existing business processes or launch new business strategies. With a team of internationally based analysts, Celent is uniquely positioned to offer strategic advice and market insights on a global basis. Celent is a member of the Oliver Wyman Group, which is a wholly-owned operating unit of Marsh & McLennan Companies [NYSE: MMC].

Media Contacts

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Europe (London)
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Asia (Tokyo)
Yumi Nagaoka
Tel.: +81 3 3500 3023

Table of Contents

Bangalore, India 14 January 2009

Great Expectations: Can SOA Deliver? Part III: Front End Driven SOA


Executive Summary 3
Introduction 5
ABCD Analysis 7
Vendors 9
Conclusion 60
Appendix A -- An SOA Primer 61


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