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  5. Imaging in the Retail Channel 2010: A Second Wind for Teller Capture

Imaging in the Retail Channel 2010: A Second Wind for Teller Capture

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28 October 2010
Bob Meara

Abstract

Branch image capture adoption continues unabated. The estimated 2,300 implementations that occurred in the past year alone will bring the total to more than 12,000 branch image capture financial institutions. Image (aka intelligent deposit) ATMs now represent 40% of deposit-taking ATMs.

Fueled by near ubiquitous image exchange adoption and the increasing cost of processing paper checks, branch capture solutions have been installed or are being installed at 80% of US financial institutions. As traditional paper check processing infrastructures are dismantled, distributed capture models will become a practical necessity among the remaining institutions.

According to a new report, Imaging in the Retail Channel 2010: A Second Wind for Teller Capture, Celent expects a 95% adoption rate of branch and/or teller capture solutions within the next two years. Image ATM adoption will be far more measured by comparison. For most financial institutions, the ATM channel will be the last domino to fall in their image migration.

“Teller capture is getting a second wind,” says Bob Meara, Senior Analyst with Celent’s Banking Group and author of the report. “Most FIs hurried branch capture projects along, chasing transportation cost savings as the Federal Reserve closed check processing facilities. Now, a small but growing number of FIs are taking a second look at how imaging at the teller line can further reduce costs and improve the customer experience.”

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