Imaging in the Retail Channel: All Over But the Shouting

by Bob Meara, November 18, 2008


New York, NY, USA November 18, 2008

Imaging in the Retail Channel 2008: All Over But the Shouting

In the past year alone, one-third of US financial institutions adopted branch image capture.

The past year has seen remarkable branch image capture adoption among midsize banks, community banks, and credit unions. Over 6,100 new implementations occurring in the past year alone will result in an estimated 10,500 branch image capture financial institutions through 2008.

Fueled by accelerating image exchange adoption and the increasing cost of processing paper checks, branch capture solutions are now installed or being installed at 64% of US financial institutions. As traditional paper check processing infrastructures are dismantled, distributed capture models will become a practical necessity among the remaining third of institutions. Celent expects a 90% adoption rate of branch and/or teller capture solutions, across some or all branches, within the next three years. It’s all over but the shouting.

Image ATM adoption, however, will be far more measured. For most financial institutions, the ATM channel will be the last domino to fall in their image migration.

"Adoption of distributed capture is certain, but the manner and extent to which it will be adopted is not," says Bob Meara, author of the report Imaging in the Retail Channel 2008: All Over But the Shouting and senior analyst in the Banking group at Celent. "While back counter, capture-only models dominate today, enterprisewide teller capture approaches may be the end game for at least one-fourth of US financial institutions."

The 70-page report contains 29 figures and 18 tables. A table of contents is available online.

of Celent's Retail and Business Banking research service can download the report electronically by clicking on the icon to the left. Non-members should contact for more information.  

Celent is a research and advisory firm dedicated to helping financial institutions formulate comprehensive business and technology strategies. Celent publishes reports identifying trends and best practices in financial services technology and conducts consulting engagements for financial institutions looking to use technology to enhance existing business processes or launch new business strategies. With a team of internationally based analysts, Celent is uniquely positioned to offer strategic advice and market insights on a global basis. Celent is a member of the Oliver Wyman Group, which is a wholly-owned operating unit of Marsh & McLennan Companies [NYSE: MMC].

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Table of Contents

New York, NY, USA November 18, 2008

Imaging in the Retail Channel 2008: All Over But the Shouting


Executive Summary 3
Truncation Is "In" 8
  Easier Said Than Done 10
Branch Image Capture 13
  State of Adoption 15
  Solution Provider Landscape 25
  Outlook 30
Image ATM 33
  State of Adoption 35
  Solution Provider Landscape 36
  Outlook 41
Consumer Capture 43
  Basis for Interest 46
  Solution Provider Landscape 50
  State of Adoption 51
  Operational Results 52
  Outlook 53
Capture Devices 56
  Installed Base 57
  Cell Phones: The Next Capture Device? 61
  Future Trends: Remote Device Management 63
Appendix 66
Conclusion 67


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