Mobile Banking Trends in China

by Hua Zhang, January 29, 2013
Industry Trends


The number of mobile banking users in China reached 150 million in 2012, accounting for more than 40% of mobile banking users worldwide. Major commercial banks saw more than 100% growth in mobile banking users in 2012, and more than 300% growth in mobile banking transaction value.

In the report Mobile Banking Trends in China, Celent examines mobile banking innovations and trends, new business areas that mobile banking will support, and the impact on retail banking. The strengths of mobile banking compared to online banking include portability, ease in obtaining the geographical location of the user, and the opportunity to analyze user behavior. Commercial banks are offering innovative services by leveraging the convenience brought about by mobile phones, such as cardless cash payments and withdrawals, branch maps, fund transfers using mobile phone numbers, and contactless payments.

“Mobile banking in China is not only growing rapidly, it is enabling new business models,” says Hua Zhang, analyst with Celent’s Asian Financial Services Group and author of the report. “Mobile banking provides banks with massive amounts of transaction data, which they can analyze in order to develop new products and strategies.”

This report describes the market size, characteristics, and potential of mobile banking in China, as well as analyzing its impact on retail banking.

This 19-page report contains 15 figures and two tables.

Celent is a research and advisory firm dedicated to helping financial institutions formulate comprehensive business and technology strategies. Celent publishes reports identifying trends and best practices in financial services technology and conducts consulting engagements for financial institutions looking to use technology to enhance existing business processes or launch new business strategies. With a team of internationally based analysts, Celent is uniquely positioned to offer strategic advice and market insights on a global basis. Celent is a member of the Oliver Wyman Group, which is a wholly-owned operating unit of Marsh & McLennan Companies [NYSE: MMC].

Media Contacts

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Michele Pace
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Europe (London)
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Asia (Tokyo)
Yumi Nagaoka
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Table of Contents

Executive Summary


Mobile Banking Market



US$556 Billion Transacted via Mobile Banking



Key Mobile Banking Products



Market Size of Mobile e-Commerce


Characteristics of Mobile Banking Users



Customer Segmentation



Common Mobile Banking Functions



Reasons Behind Users’ Selection of Banks for Mobile Banking



Value per Transaction



Mobile Banking Technologies



Factors Hindering Mobile Banking Development



Future Service Wanted by Users




Leveraging Celent’s Expertise



Support for Financial Institutions



Support for Vendors


Related Celent Research


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