Offshoring in Financial Services: A Detour Along the Automation Highway

July 13, 2004


New York, NY, USA July 13, 2004

Celent finds a potential 2.3 million jobs in the banking and securities industries are currently at risk in the United States due to offshoring.

Almost one third of the world痴 top financial institutions have sent work to facilities in countries other than where the work is currently taking place. These institutions are expected to significantly increase their reliance on offshoring over the next decade, and new institutions are incorporating offshoring into their business plans.

In a new report, " ," Celent examines what drives offshoring, what types of business processes are being offshored, which countries are preferred destinations, and the potential growth for the industry as a whole. It also discusses the risks faced with offshoring and how firms can prepare themselves to manage them. Finally, the report concludes with a discussion of how offshoring will evolve over the years in response to competition, automation, and consolidation.

With a potential 2.3 million jobs in the banking and securities industries currently at risk in the US alone due to offshoring, the financial services industry needs to prepare a more comprehensive strategy to deal with offshoring both now and into the future. Celent estimates a potential to shift US$17.5 billion in operational and technical costs overseas by 2010, only emphasizing the urgency for financial institutions to incorporate offshoring into their service delivery models.

Many of these same firms did not properly prepare for the first wave of offshoring, which typically included an outsourcing component. "Without proper due diligence, implementation planning, and ongoing vendor management, many firms found that costs were higher and quality lower than expected," says Michael Haney, a senior analyst at Celent and author of the report. In addition, public reaction has been stronger than what firms prepared for.

This has resulted in new offshoring strategies, such as captive offshoring and increased outsourcing to US firms with offshoring capabilities. "In the future, automation will largely replace the need for today痴 style of offshoring, resulting in a smaller, more innovative set of offshore service providers that can truly help US financial institutions transform their businesses," states Haney.

The 43-page report includes 10 tables and 17 figures. A

table of contents is available online.

of Celent Communications' Retail Banking, Wholesale Banking, Retail Securities & Investments, and Institutional Securities & Investments research services can download the report electronically by clicking on the icon to the left.  Non-members should contact for more information.


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Celent is a research and advisory firm dedicated to helping financial institutions formulate comprehensive business and technology strategies. Celent publishes reports identifying trends and best practices in financial services technology and conducts consulting engagements for financial institutions looking to use technology to enhance existing business processes or launch new business strategies. With a team of internationally based analysts, Celent is uniquely positioned to offer strategic advice and market insights on a global basis. Celent is a member of the Oliver Wyman Group, which is a wholly-owned operating unit of Marsh & McLennan Companies [NYSE: MMC].

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Table of Contents


  New York, NY, USA July 13, 2004

Offshoring in Financial Services

Return to report Abstract


  Potential in the US Financial Industry 5
  Offshoring Activity & Overseas Presence 10
  Offshoring the Periphery 11
  Cost Continues to be the Driving Factor 13
  Quality Fuels Offshoring Growth 15
  India's Leadership in Offshoring 16
  Who's in India?: Indian Firms 20
  No Indian Outsourcing Megadeals Yet 21
  The Mistakes No One Talks About 23
  Emerging Offshoring Global Competition 24
  Choosing a Location 28
  Understanding the Hidden Costs & Risks 29
  Regulatory Risks 30
  The Government Reacts 34
  India Touts US$16.8B in Benefits to us 34
  Will the Trend Last Forever? 35

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