An Overview of the European Branch Automation Technology Market

by Axel Pierron,  Isabella Fonseca, June 14, 2004


Paris, France  Milan, Italy June 14, 2004

Branch Automation Solutions in Europe: Market Overview and Evaluation of Vendors' Solutions Two Reports Published by Celent

In two new reports, " ," and "Comparing European Branch Automation Solutions," Celent examines the business and IT trends shaping the European branch automation technology market. Both reports provide detailed information on criteria requested by banks, architectures deployed, standards, and spending. The second gives an in-depth analysis of 10 branch automation vendors that are active in the European market (BANQIT, Fidelity IS, Financial Objects, Finantix, Getronics, Misys Retail Banking, S1 Corp, Siebel Systems, System Access, Unisys). 

Isabella Fonseca, Celent analyst and co-author of the report, stated that, "Although branches have been available to customers for a long time, it is only recently that banks have begun upgrading their existing technology with external solutions and integrating it with other applications and channels at the bank. We expect that an increased focus on CRM and wealth management technology in the banking industry will lead banks to innovate their branches and consider open architectures for more control over future modifications."

According to Axel Pierron, Celent analyst and co-author of the report, "Branch automation is, and will continue to be, a critical issue. For the entire commercial banking industry in Europe, we expect IT spending for branch automation to experience a 6% growth rate over the next two years— increasing from 2% of spending in 2004, to 8% by 2006, to a total of €7.9 billion. "A tight synchronization between marketing, sales and operational resources and processes will be a significant point of investment," adds Mr. Pierron.

The Market Overview report is 33-pages long and contains 19 figures.

The Vendors Comparison report is 46 pages long and contains 24 tables.

Tables of contents are available online.  Click here for the overview report, here for the vendor report.

of Celent Communications' Retail Banking research service can download the report electronically by clicking on the icon to the left.  Non-members should contact for more information.


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Celent is a research and advisory firm dedicated to helping financial institutions formulate comprehensive business and technology strategies. Celent publishes reports identifying trends and best practices in financial services technology and conducts consulting engagements for financial institutions looking to use technology to enhance existing business processes or launch new business strategies. With a team of internationally based analysts, Celent is uniquely positioned to offer strategic advice and market insights on a global basis. Celent is a member of the Oliver Wyman Group, which is a wholly-owned operating unit of Marsh & McLennan Companies [NYSE: MMC].

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Table of Contents


  Paris, France Milan, Italy June 14, 2004

Return to report Abstract


  Expansion of Branch Networks 11
  The Move Towards Multichannel Integration 15
  Customer Lifetime Value 17
  Open Finance 19
  Branch Technology Spending 21
  Technology Allocation by Region 23
  Resource Allocation 24
  Bank Target for Branch Projects 25
  Technology Used For Branch Projects 26
  Budget Allocation by Technology Providers 30

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