Policy Administration Systems 2005: P/C Commercial Lines Vendors

May 5, 2005


Boston, MA, USA May 5, 2005

Detailed Profiles and Comparisons of 24 Commercial Lines Systems.

Since 2003, the landscape has changed significantly for P/C policy administration systems. First year TCO has dropped significantly in lockstep with a major influx of newer technologies such as .NET, Java, SOA, Web services, and ACORD XML. Implementation times have grown shorter as vendors make use of new technologies and their own improved experience levels. A number of vendors have cropped up in the last few years that have survived and even thrived. The majority of solutions are considerably better today at what they do today than they were two years ago.

"Quite simply, it’s a great time for P/C carriers to be considering a new PAS as features critical to ROI— such as CRM and data mining—become relatively standard features in these systems, even as prices drop, implementations become quicker, and vendor options become more plentiful," comments Chad Hersh, a senior analyst in Celent’s insurance group, and lead author of the report.

Celent’s new report is designed to help insurers understand this marketplace. The report contains detailed profiles of 24 commercial lines policy administration systems and limited profiles of 8 additional systems. The report also uses Celent’s new ABCD Vendor View, which is a standard representation of a vendor marketplace designed to show at a glance the relative positions of each vendor in four categories: Advanced technology, Breadth of functionality, Customer base, and Depth of client services. Unlike a simple "four-quadrant" map, solutions in the upper right are not necessarily the best solutions—in an area as complex and idiosyncratic as policy admin, there is no one "best" for all cases. Insurers should consider which factors in breadth, technology, experience, and client service are most important to them, and use the profiles and comparative tables in this report to generate their own shortlists. Only fully-profiled vendors are included in the ABCD Vendor View.

The 24 vendors with full profiles are: Allenbrook, AQS, AscendantOne, CGI (INSideOUT), Computer Sciences Corporation (POINT IN), Delphi Technology, Duck Creek Technologies, ePolicy Solutions, Fiserv Insurance Solutions (The Specialty System), Garvin-Allen, Infinity Systems Consulting, INSTEC, Insurance Data Processing, Insuresoft, Insurity, OneShield, P and C Insurance Systems, PCMS, Sapiens Americas, SunGard Sherwood Systems (FrontTier), Systems Task Group, Tata Consultancy Services, The Innovation Group, and Tritech Financial Systems.

Other vendors included in the report with limited profiles include Accenture, CGI (GIOS), Fiserv (PolicyStar), CSC (Exceed), Steel Card, Guidewire, InsureWorx (formerly Taliant), and Sirius.

The report is 111 pages long and contains multiple figures and tables. A table of contents is available here.

of Celent Communications' Property/Casualty Insurance research service can download the report electronically by clicking on the icon to the left.  Non-members should contact info@celent.com for more information.


Send mail to info@celent.com with questions or comments about this Web site.

Celent is a research and advisory firm dedicated to helping financial institutions formulate comprehensive business and technology strategies. Celent publishes reports identifying trends and best practices in financial services technology and conducts consulting engagements for financial institutions looking to use technology to enhance existing business processes or launch new business strategies. With a team of internationally based analysts, Celent is uniquely positioned to offer strategic advice and market insights on a global basis. Celent is a member of the Oliver Wyman Group, which is a wholly-owned operating unit of Marsh & McLennan Companies [NYSE: MMC].

Media Contacts

North America
Michele Pace
Tel: +1 212 345 1366

Europe (London)
Chris Williams
Tel: +44 (0)782 448 3336

Asia (Tokyo)
Yumi Nagaoka
Tel.: +81 3 3500 3023

Table of Contents


Boston, MA, USA May 5, 2005

Return to report Abstract


Executive Summary 3
Introduction 4
Report Methodology 5
Celent's ABCD Vendor View 7
About The Profiles 9
Allenbrook: Phoenix 10
AQS: AQS/Advantage 14
AscendantOne: Policy Management Suite 18
Computer Sciences Corporation (CSC): POINT IN 25
Delphi Technology, Inc.: Oasis Policy Management 29
Duck Creek Technologies: Example Platform - Transact 32
ePolicy Solutions: RightRisk 36
Fiserv Insurance Solutions: The Specialty System 40
Garvin-Allen: Advanced Insurance System 44
Infinity Systems Consulting: Infinity 47
INSTEC: Quicksolver 50
Insurance Data Processing: ACIES/ONE 53
Insuresoft: The Diamond System 56
Insurity: Commercial Intellisys 60
OneShield: Dragon 64
P and C Insurance Systems: Vision System 68
PCMS: Atlas 71
Sapiens Americas: Policy Insight 74
Sungard Sherwood Systems: FrontTier 78
Systems Task Group: Renaissance 81
Tata Consultancy Services: Integrated Insurance Management System 85
The Innovation Group: TIG Policy 89
Tritech Financial Systems: General Insurance Management System (GIMS) 92
Limited Profiles 96
New Market Entrants 99
Comparative Charts and Analysis 102
Concluding Thoughts 109
Objectivity and Methodology 110

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