Policy Administration Systems 2005: P/C Personal Lines Vendors

May 26, 2005


Boston, MA, USA May 26, 2005

Detailed Profiles and Comparisons of 19 Personal Lines Systems

Since 2003, the landscape has changed significantly for P/C policy administration systems. First year TCO has dropped significantly in lockstep with a major influx of newer technologies such as .NET, Java, SOA, Web services, and ACORD XML. Implementation times have grown shorter as vendors make use of new technologies and their own improved experience levels. A number of vendors have cropped up in the last few years that have survived and even thrived. The majority of solutions are considerably better today at what they do today than they were two years ago.

Quite simply, it’s a great time for P/C carriers to be considering a new PAS as features critical to ROI— such as CRM and data mining—become relatively standard features in these systems, even as prices drop, implementations become quicker, and vendor options become more plentiful," comments Chad Hersh, a senior analyst in Celent’s insurance group, and lead author of the report.

Celent’s new report, a companion to the recently published personal lines report, is designed to help insurers understand this marketplace. The report contains detailed profiles of 19 commercial lines policy administration systems and limited profiles of 9 additional systems. The report also uses Celent’s new ABCD Vendor View, which is a standard representation of a vendor marketplace designed to show at a glance the relative positions of each vendor in four categories: Advanced technology, Breadth of functionality, Customer base, and Depth of client services. Unlike a simple "four-quadrant" map, solutions in the upper right are not necessarily the best solutions—in an area as complex and idiosyncratic as policy admin, there is no one "best" for all cases. Insurers should consider which factors in breadth, technology, experience, and client service are most important to them, and use the profiles and comparative tables in this report to generate their own shortlists. Only fully-profiled vendors are included in the ABCD Vendor View. (Please note that because the ABCD Vendor View presents relative comparisons within a group of profiled companies, direct comparisons between this view and the one for Commercial Lines vendors are not possible).

The 19 vendors with full profiles are: Allenbrook, CGI (INSideOUT), CSC (Exceed), CSC (POINT IN), Decision Research Corp, Duck Creek Technologies, Fiserv (The Specialty System), Garvin-Allen, Infinity Systems Consulting, Insurance Data Processing, Insuresoft, OneShield, P and C Insurance Systems, PCMS, Sapiens Americas, SunGard Sherwood Systems (FrontTier), Systems Task Group, The Innovation Group, and Tritech Financial Systems.

Other vendors included in the report with limited profiles include Accenture, AscendantOne, CGI (GIOS), Fiserv (PolicyStar), Insurity, Steel Card, Guidewire, Tata Consulting Services, and Sirius.

The report is 92 pages long and contains multiple figures and tables. A table of contents is available here.

of Celent's Property/Casualty Insurance research service can download the report electronically by clicking on the icon to the left.  Non-members should contact info@celent.com for more information.


Send mail to info@celent.com with questions or comments about this Web site.

Celent is a research and advisory firm dedicated to helping financial institutions formulate comprehensive business and technology strategies. Celent publishes reports identifying trends and best practices in financial services technology and conducts consulting engagements for financial institutions looking to use technology to enhance existing business processes or launch new business strategies. With a team of internationally based analysts, Celent is uniquely positioned to offer strategic advice and market insights on a global basis. Celent is a member of the Oliver Wyman Group, which is a wholly-owned operating unit of Marsh & McLennan Companies [NYSE: MMC].

Media Contacts

North America
Michele Pace
Tel: +1 212 345 1366

Europe (London)
Chris Williams
Tel: +44 (0)782 448 3336

Asia (Tokyo)
Yumi Nagaoka
Tel.: +81 3 3500 3023

Table of Contents


Boston, MA, USA May 26, 2005

Return to report Abstract


Executive Summary 3
Introduction 4
Report Methodology 5
Celent's ABCD Vendor View 7
About The Profiles 9
Allenbrook: Phoenix 10
CGI (INSideOUT)  13
Computer Sciences Corporation (CSC): EXCEED 16
Computer Sciences Corporation (CSC): POINT IN 20
Decision Research Corp.: V1STA DecisionMaker 24
Duck Creek Technologies: Example Platform - Transact 27
Fiserv Insurance Solutions: The Specialty System 31
Garvin-Allen: Advanced Insurance System 35
Infinity Systems Consulting: Infinity 38
Insurance Data Processing: ACIES/ONE 41
Insuresoft: The Diamond System 44
OneShield: Dragon 48
P and C Insurance Systems: Vision System 52
PCMS: Atlas 55
Sapiens Americas: Policy Insight 58
Sungard Sherwood Systems: FrontTier 62
Systems Task Group: Renaissance 65
The Innovation Group: TIG Policy 68
Tritech Financial Systems: General Insurance Management System (GIMS) 71
Limited Profiles 75
New Market Entrants 78
Comparative Charts and Analysis 83
Concluding Thoughts 90
Objectivity and Methodology 91

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