Providence Washington Case Study: Managing Technology Innovation
| Boston, MA, USA June 30, 2003
A mid-market carrier offers its peers and larger carriers valuable lessons for using new technology tools to maximize efficiency and meet agents needs.
Providence Washington Insurance is solidifying its position as a carrier of choice for its independent agents with its intelligent e-commerce initiatives. (See Table 1, below.) The companys experience suggests that having a clear vision and picking the right tools can deliver results without breaking the bank.
"Sometimes technology innovation is triggered by the bigger carriers, who have more money to invest,"
says senior analyst Craig Weber, author of Celent's latest report, . "Providence Washington is an example of how technology innovation can also come from a smaller carrier with a clear vision and a bias toward quick, incremental change. The companys success is a model for all carriers."
Celent is a research and advisory firm dedicated to helping financial institutions formulate comprehensive business and technology strategies. Celent publishes reports identifying trends and best practices in financial services technology and conducts consulting engagements for financial institutions looking to use technology to enhance existing business processes or launch new business strategies. With a team of internationally based analysts, Celent is uniquely positioned to offer strategic advice and market insights on a global basis. Celent is a member of the Oliver Wyman Group, which is a wholly-owned operating unit of Marsh & McLennan Companies [NYSE: MMC].
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|Boston, MA, USA June 30, 2003|
Providence Washington Case Study
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