Rethinking Insurance Network Infrastructure: The Case for Convergence
In a new report, , Celent examines the rapidly emerging trend of combining separate voice and data networks into a single, converged network and finds that this gives insurance companies several important financial and business benefits.
AsDonald Light, senior analyst in Celent's insurance group and author of the report, explains, "The financial benefits of a converged network include reducing network maintenance and support expenses, and lower long distance calling charges. The most dramatic business benefits in the short term are realized when a converged network transforms a telephone-oriented call center into a multi-channel contact center that seamlessly integrates voice, data, email, and instant messaging."
Light continues, "Other business benefits include greater staff accessibility (for example, through unified voicemail and email messaging); greater information accessibility (e.g., through the ability of an underwriter and agent to share computer screens during a telephone conversation); and lowering the barriers of time and place (i.e., facilitating real-time cooperation across continents or oceans)."
The report describes how a converged network also addresses some of the insurance industry痴 most pressing priorities: compliance, privacy, and security. It includes a checklist of technical issues that can form the basis of planning discussions among business and technology managers.
The 26-page report contains four tables and two figures. A
is available online.
of Celent Communications' Life/Health Insurance and Property/Casualty Insurance research services can download the report electronically by clicking on the icon to the left. Non-members should contact firstname.lastname@example.org for more information.
Celent is a research and advisory firm dedicated to helping financial institutions formulate comprehensive business and technology strategies. Celent publishes reports identifying trends and best practices in financial services technology and conducts consulting engagements for financial institutions looking to use technology to enhance existing business processes or launch new business strategies. With a team of internationally based analysts, Celent is uniquely positioned to offer strategic advice and market insights on a global basis. Celent is a member of the Oliver Wyman Group, which is a wholly-owned operating unit of Marsh & McLennan Companies [NYSE: MMC].
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|San Francisco, CA, USA February 15, 2005|
Rethinking Insurance Network Infrastructure
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