SaaS: Still Not for Everyone

by Tom Scales, November 10, 2015
Industry Trends
North America

Abstract

Celent researches the usage of Software as a Service (SaaS) and plans for the future.

In the report SaaS: Still Not for Everyone, Celent refreshes research conducted in 2004 and 2010. In this report, Celent provides side-by-side comparisons to the data from the report Approaching the Boiling Point: BPO, SaaS in Insurance published in 2010. This report is a companion to BPO Cools to a Simmer.

This is a light analysis, with two questions that were asked as part of the BPO report. The questions focused on:

  • View on the use of SaaS
  • Impediments to the implementation of SaaS

“There seems to be a big disconnect between discussions we have with insurers. They talk about a desire to move to a variable cost model, but in action, they are still slow to adopt SaaS,” says Tom Scales, a research director with Celent’s Insurance practice and author of the report. “This may be a result of a desire to future-proof a new system selection.”

This 16-page report contains 6 figures.

Celent is a research and advisory firm dedicated to helping financial institutions formulate comprehensive business and technology strategies. Celent publishes reports identifying trends and best practices in financial services technology and conducts consulting engagements for financial institutions looking to use technology to enhance existing business processes or launch new business strategies. With a team of internationally based analysts, Celent is uniquely positioned to offer strategic advice and market insights on a global basis. Celent is a member of the Oliver Wyman Group, which is a wholly-owned subsidiary of Marsh & McLennan Companies [NYSE: MMC].

Media Contacts

North America
Michele Pace
mpace@celent.com
Tel: +1 212 345 1366

Europe (London)
Chris Williams
cwilliams@celent.com
Tel: +44 (0)782 448 3336

Asia (Tokyo)
Yumi Nagaoka
ynagaoka@celent.com
Tel.: +81 3 3500 3023

Table of Contents

Executive Summary

1

 

Key Research Questions

1

Introduction

2

 

Key Research Questions

2

Survey Methodology

3

Views on SaaS

4

 

View on SaaS

4

 

SaaS Impediments

5

Conclusion

6

Appendix

7

 

About the Insurers

7

 

Insurer Lines of Business

7

 

About the Respondents

8

Leveraging Celent’s Expertise

11

 

Support for Financial Institutions

11

 

Support for Vendors

11

Related Celent Research

12

Sign in to download reports and access personalized information