Taking on the Legacy Challenge: A Swiss Insurance Business Case

by Nicolas Michellod, December 15, 2008


Zurich, Switzerland 15 December 2008

Taking on the Legacy Challenge: A Swiss Insurance Business Case

When making the decision to replace their legacy systems, insurers should take a global view of the business case.

In a new report, Taking on the Legacy Challenge: A Swiss Insurance Business Case, Celent describes how the Swiss insurance company Les Retraites Populaires decided to replace its policy administration system, including how it addressed the main business and IT challenges.

"It is important to take advantage of a policy administration replacement project to review the basics around business processes and their impact on the organization’s culture," notes Nicolas Michellod, senior analyst with Celent’s insurance group and author of the report. "Through the usage of modern tools and strong partnerships, Les RP is confident that it has created the right systems to meet its needs in a manner that will prove cost-effective in the long run."

This report describes the strategic reasoning that drove Les Retraites Populaires’ decisions, in addition to discussing the implementation process and the main attributes of the system implemented: the project roadmap, the implementation methodology, and the functional architecture and technology. A short description of the product definition functionality is also provided.

This report makes observations in terms of business case management, the choice to build the application with an external partner, the role of offshore development capabilities, and Les Retraites Populaires’ long-term view in terms of a development partnership.

The 34 page report contains 13 figures and 5 tables. A table of contents is available online.

of Celent's Life/Health Insurance research service can download the report electronically by clicking on the icon to the left. Non-members should contact info@celent.com for more information.  

Celent is a research and advisory firm dedicated to helping financial institutions formulate comprehensive business and technology strategies. Celent publishes reports identifying trends and best practices in financial services technology and conducts consulting engagements for financial institutions looking to use technology to enhance existing business processes or launch new business strategies. With a team of internationally based analysts, Celent is uniquely positioned to offer strategic advice and market insights on a global basis. Celent is a member of the Oliver Wyman Group, which is a wholly-owned operating unit of Marsh & McLennan Companies [NYSE: MMC].

Media Contacts

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Table of Contents

Zurich, Switzerland 15 December 2008

Taking on the Legacy Challenge: A Swiss Insurance Business Case

Executive Summary 3
An Introduction to Les Retraites Populaires 4
IT Strategy 10
The Legacy Systems Replacement Description 19
Policy Administration System Description 26
Lessons Learned 28


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