Targeted Marketing on the Home Front

February 2, 2001

Abstract

Boston, MA, USA,  February 2, 2001

Maximizing returns on retail Internet banking and brokerage investments  

In a new report entitled "Targeting on The Home Front: Leveraging investments to turn data into gold," Celent Communications examines how targeted online marketing can increase cross sell rates by over 300%.

Over the past few years financial institutions have poured billions of dollars in customer relationship management solutions and online platforms. However, many financial institutions have failed to integrate the two to improve their marketing strategies by engaging in targeted marketing on their Web sites. 

"Many financial institutions are wasting Web space and failing to capture tremendous cross-selling and up-selling capabilities which have a direct impact on customer retention rates," says Ariana-Michele Moore, the author of the report. "Posting highly targeted ads on a house Web site increases the marginal value of cross-selling by over 300%." 

A Table of Contents is available online for review. 

Celent Communications evaluates the following firms for their targeted Web solutions according to several variables including targeted capabilities, architecture and reporting options:

  • Annuncio
  • Art Technology Group
  • Blue Martini Software
  • BroadVision
  • Digital Insight
  • Financial Fusion
  • HomeCom Communications
  • Siebel Systems
  • Vignette

of Celent Communication's Retail Banking and Retail Securities & Investments research services can download the report electronically by clicking on the icon to the left.

        

Send mail to info@celent.com with questions or comments about this Web site.

Celent is a research and advisory firm dedicated to helping financial institutions formulate comprehensive business and technology strategies. Celent publishes reports identifying trends and best practices in financial services technology and conducts consulting engagements for financial institutions looking to use technology to enhance existing business processes or launch new business strategies. With a team of internationally based analysts, Celent is uniquely positioned to offer strategic advice and market insights on a global basis. Celent is a member of the Oliver Wyman Group, which is a wholly-owned operating unit of Marsh & McLennan Companies [NYSE: MMC].

Media Contacts

North America
Michele Pace
mpace@celent.com
Tel: +1 212 345 1366

Europe (London)
Chris Williams
cwilliams@celent.com
Tel: +44 (0)782 448 3336

Asia (Tokyo)
Yumi Nagaoka
ynagaoka@celent.com
Tel.: +81 3 3500 3023

Table of Contents

 

Boston, MA, USA,  February 2, 2001

Targeting on The Home Front

Return to report abstract

INTRODUCTION 3
OVERVIEW 4
EXISTING INVESTMENTS 4
THE WEB -THE UNREALIZED CHANNEL 5
TARGETED MARKETING ON THE HOME PAGE 6
IMPLEMENTATION 8
SOLUTION ELEMENTS 9
BUT IS IT WORTH IT? 11
VENDOR OVERVIEW 14
SOLUTION PROVIDERS 14
VENDOR PROFILES 16
ANNUNCIO 16
ART TECHNOLOGY GROUP 17
BLUE MARTINI SOFTWARE 19
BROADVISION 22
DIGITAL INSIGHT 25
FINANCIAL FUSION 27
HOMECOM COMMUNICATIONS 29
SIEBEL SYSTEMS 31
VIGNETTE 33
VENDOR COMPARISON 36
CONCLUSION 39

 

        

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