Top Trends in Payments: A Year in Review

by Gareth Lodge,  Zilvinas Bareisis, January 3, 2012
Industry Trends
Global, Asia-Pacific, EMEA, Latin America, North America


This report reflects on the key payments-related issues which kept Celent analysts busy in 2011 and that Celent believes are set to shape the industry in 2012.

At the end of every year, Celent gathers its analysts from across the globe to review the top trends in retail and corporate payments. Over the course of 2011, Celent analysts covered a broad range of topics and trends in a variety of ways, including formal reports, consulting projects, the Celent Banking blog, and in private conversations as part of the analyst access available to Celent’s clients. From that, Celent analysts distil the 10 topics that most influenced the industry and that are likely to have the biggest impact in 2012.

“The payments industry had a busy 2010, but 2011 proved to be even busier,” says Zilvinas Bareisis, Senior Analyst with Celent’s Banking Group and coauthor of the report. “At least at the retail end of the spectrum, payments industry is anything but slow-moving and boring. Entrants such as Google and Isis, innovators such as PayPal, and established giants, such as Visa, MasterCard, and Amex have all made important steps towards their respective visions for payments in a connected economy. In the mean time, China UnionPay, a company less than 10 years old, has become the largest card scheme in the world. We expect that 2012 will be a pivotal year for bedding down many of these changes and innovations.”

Gareth Lodge, Senior Analyst with Celent’s Banking Group and coauthor of the report, says “What is interesting is that the issues discussed in the report are global in nature and change, or have the potential to change, the very nature of the business. With pressures on business models due to entrants and technologies, doing nothing is surely not an option; yet the worsening economic conditions suggest tighter than ever budgets. Banks will need to take some tough decisions, and make sure more than ever that they are focussing on the right areas.”

Celent is a research and advisory firm dedicated to helping financial institutions formulate comprehensive business and technology strategies. Celent publishes reports identifying trends and best practices in financial services technology and conducts consulting engagements for financial institutions looking to use technology to enhance existing business processes or launch new business strategies. With a team of internationally based analysts, Celent is uniquely positioned to offer strategic advice and market insights on a global basis. Celent is a member of the Oliver Wyman Group, which is a wholly-owned operating unit of Marsh & McLennan Companies [NYSE: MMC].

Media Contacts

North America
Michele Pace
Tel: +1 212 345 1366

Europe (London)
Chris Williams
Tel: +44 (0)782 448 3336

Asia (Tokyo)
Yumi Nagaoka
Tel.: +81 3 3500 3023

Table of Contents



The Accelerating Journey of Card Schemes to Payments and Beyond


Mobile’s March into the High Street


Upping the Game in Retail Payments Security


Moving from Data to Enterprise Intelligence


Life After Durbin: Resettling the US Debit Market to a “New Normal”


From SEPA Procrastination to SEPA Preparation


Certainty in Uncertain Times: Still More Regulation and Standards Coming Your Way Soon


Budgets on a Knife Edge: Balancing Product Enhancement and Operational Efficiency


Speeding Up the Arrival of Faster Payments


Digesting What “Bank 2.0” Means for Your Payments Business


Leveraging Celent’s Expertise



Support for Financial Institutions



Support for Vendors


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