Top Trends in Retail Payments: A Year in Review

2013 Edition
by Zilvinas Bareisis, January 7, 2013
Industry Trends


This report reflects on the key retail payments issues which kept Celent analysts busy in 2012 and that Celent believes are set to shape the industry in 2013.

The new report, Top Trends in Retail Payments: A Year in Review, 2013 Edition, is the third edition of Celent’s annual payments trends review. This particular report focuses on trends in retail payments. For a complete overview of Celent’s top trends in payments, this report should be read in conjunction Top Trends in Corporate Payments: A Year in Review, 2013 Edition.

As always, this report presents the top 10 retail payments-related issues that Celent analysts dealt with in 2012 and expect to see develop further in 2013. They are not necessarily the most important issues in any given country globally, or even for any given institution. However, collectively, they do represent a reasonably accurate portrayal of important topics in the developed markets. Some of the trends have been covered in more detail in other reports published by Celent throughout the year, but others are discussed in writing here for the first time.

“Mobile and digital payments dominated the discussions in 2012, and will undoubtedly remain important in 2013,” says Zilvinas Bareisis, Senior Analyst with Celent’s Banking Group and author of the report. “Retail payments innovation continues to be driven by the profound changes in the way consumers buy goods and services, get and redeem offers, and interact with banks. And, of course, payments regulation remains an important theme. However, the payments industry could benefit from a change in regulatory focus: less on the ‘old issues’ such as interchange and more on the alternative payments.”

This 33-page report contains nine figures and two tables.

Celent is a research and advisory firm dedicated to helping financial institutions formulate comprehensive business and technology strategies. Celent publishes reports identifying trends and best practices in financial services technology and conducts consulting engagements for financial institutions looking to use technology to enhance existing business processes or launch new business strategies. With a team of internationally based analysts, Celent is uniquely positioned to offer strategic advice and market insights on a global basis. Celent is a member of the Oliver Wyman Group, which is a wholly-owned operating unit of Marsh & McLennan Companies [NYSE: MMC].

Media Contacts

North America
Michele Pace
Tel: +1 212 345 1366

Europe (London)
Chris Williams
Tel: +44 (0)782 448 3336

Asia (Tokyo)
Yumi Nagaoka
Tel.: +81 3 3500 3023

Table of Contents

Executive Summary


Bridging the Divided World of Digital Wallets


Will 2013 Be the Year of NFC (Again?)


Mobile POS: Is It the New Gold?


Offers, Offers Everywhere


First Deadlines for EMV Migration in the US


Cards Regulation: It Is Europe’s Turn Now


And Finally …



Alternative Payments Need More Regulation



The Case for a “Mobile-Present” Transaction Category



Push Payments Are Pushing into Europe



Should Banks Be Opening Their Platforms?


Leveraging Celent’s Expertise



Analyst Access



Support for Financial Institutions



Support for Vendors


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