Webinar: The Future of Branch Banking in a Multichannel World

by Bob Meara, May 11, 2011
Industry Trends
North America


Most financial institutions are under considerable pressure to reduce costs and improve sales and service effectiveness across all distribution channels. However, even as the industry is becoming increasingly multichannel, the branch network remains a key delivery channel, albeit one in need of transformation.

Bob Meara
senior analyst with Celent’s Banking Group, examines branch channel priorities among North American financial institutions and common characteristics of financial institutions that have comparatively advanced branch networks. This webinar provides an analysis of the current state of branch channel technology and physical environments. The presentation takes a predictive look at the midterm branch technology environment based on surveyed technology direction and adoption intent. Lastly, the webinar forecasts the likely evolution of North American branch banking over the next five years.

This presentation draws on findings from the Celent reports 
Branch Banking in a Multichannel World Part I: What Ever Happened to the "Branch of the Future"'Branch Banking in a Multichannel World: Part II: The Many Faces of Change, and Top Technology Trends in Retail Banking for 2010.

For audio of this event, please click here.


For more information or a copy of the presentation, please contact Steve Nawrocki at snawrocki@celent.com or +1.617.262.3128.



Celent is a research and advisory firm dedicated to helping financial institutions formulate comprehensive business and technology strategies. Celent publishes reports identifying trends and best practices in financial services technology and conducts consulting engagements for financial institutions looking to use technology to enhance existing business processes or launch new business strategies. With a team of internationally based analysts, Celent is uniquely positioned to offer strategic advice and market insights on a global basis. Celent is a member of the Oliver Wyman Group, which is a wholly-owned operating unit of Marsh & McLennan Companies [NYSE: MMC].

Media Contacts

North America
Michele Pace
Tel: +1 212 345 1366

Europe (London)
Chris Williams
Tel: +44 (0)782 448 3336

Asia (Tokyo)
Yumi Nagaoka
Tel.: +81 3 3500 3023

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