Webinar: Using Social Data in Claims and Underwriting

by Craig Beattie,  Michael Fitzgerald, December 8, 2011


Celent analysts Craig Beattie and Mike Fitzgerald examine current and future uses of social data in core insurance operations, identify the policy decisions that should shape an insurer’s social information strategy, and raise technical issues and possible solutions specific to the unique characteristics of social data. The webinar provides insurers with practical considerations to unlock the value of social networks for claims and underwriting and describes Celent’s five-step model for operationalizing social data. The model outlines the major decisions that should be addressed in implementation: what data should be used, what technical strategy should be adopted, how to acquire the data, how to analyze it, and how to integrate social data with existing operational systems.

This presentation draws on findings from the Celent report Using Social Data in Claims and Underwriting: Creating a Social Risk Profile.

For more information or a copy of the presentation, please contact Chuck Smith at +1.617.262.3125 or csmith@celent.com.

Celent is a research and advisory firm dedicated to helping financial institutions formulate comprehensive business and technology strategies. Celent publishes reports identifying trends and best practices in financial services technology and conducts consulting engagements for financial institutions looking to use technology to enhance existing business processes or launch new business strategies. With a team of internationally based analysts, Celent is uniquely positioned to offer strategic advice and market insights on a global basis. Celent is a member of the Oliver Wyman Group, which is a wholly-owned operating unit of Marsh & McLennan Companies [NYSE: MMC].

Media Contacts

North America
Michele Pace
Tel: +1 212 345 1366

Europe (London)
Chris Williams
Tel: +44 (0)782 448 3336

Asia (Tokyo)
Yumi Nagaoka
Tel.: +81 3 3500 3023

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