Will Your Policy Administration System Support Your Future Growth? Measuring Scalability and Performance (North American Property/Casualty Edition)

July 21, 2008

Abstract

New York, NY, USA July 21, 2008

Will Your Policy Administration System Support Your Future Growth? Measuring Scalability and Performance (North American Property/Casualty Edition)

When preparing for a major software acquisition, insurers must not only review requirements and functionality but also guarantee that a vendor’s system will grow with the business and remain valuable over a period of many years.

In a new report, Will Your Policy Administration System Support Your Future Growth? Measuring Scalability and Performance (North American Property/Casualty Edition), Celent examines major issues and metrics for determining how software will scale with an insurer’s business.

"Despite its impact on future value, scalability and performance is all too often ignored until intractable problems occur in production," says Jeff Goldberg, senior analyst with Celent’s insurance group and author of the report. "Even carriers who recognize their importance may not know how to judge a vendor’s system in these areas."

The goal of this report is to provide business and technology leaders with the tools they need to be able to discuss scalability and performance before making any major software licensing decisions. This report presents an overview of the important metrics needed to predict how a system will hold up in production over time. It includes 28 scalability and performance profiles for vendors that provide property/casualty Policy Administration Systems.

The 56-page report contains 28 vendor profiles and 11 figures. A table of contents is available online.

 

Members of Celent's Property/Casualty Insurance research service can download the report electronically by clicking on the icon to the left.  Non-members should contact info@celent.com for more information.

 

Celent is a research and advisory firm dedicated to helping financial institutions formulate comprehensive business and technology strategies. Celent publishes reports identifying trends and best practices in financial services technology and conducts consulting engagements for financial institutions looking to use technology to enhance existing business processes or launch new business strategies. With a team of internationally based analysts, Celent is uniquely positioned to offer strategic advice and market insights on a global basis. Celent is a member of the Oliver Wyman Group, which is a wholly-owned operating unit of Marsh & McLennan Companies [NYSE: MMC].

Media Contacts

North America
Michele Pace
mpace@celent.com
Tel: +1 212 345 1366

Europe (London)
Chris Williams
cwilliams@celent.com
Tel: +44 (0)782 448 3336

Asia (Tokyo)
Yumi Nagaoka
ynagaoka@celent.com
Tel.: +81 3 3500 3023

Table of Contents

New York, NY, USA July 21, 2008

Will Your Policy Administration System Support Your Future Growth? Measuring Scalability and Performance, Property/Casualty Edition

Executive Summary 3
Introduction 5
Major Scalability and Performance Metrics 7
  Load Scalability / Number of Transactions per Hour 8
  Service Scalability / Number of Users 10
  Data Scalability / Number of Policies 14
  Page/Screen Response Time 15
Other Scalability and Performance Factors 17
  System Extension and Scaling 17
  Batch Processing 19
  Performance Monitoring 20
  Third Party Verification and the Test Lab 20
  Cost of Hardware per Policy 20
Policy Administration System Vendor Reference Guide 22
Personal/Multi Lines Support 23
  Comparative Page/Screen Response Times 23
  3i-Infotech: PREMIA v10 25
  Accenture: Accenture Insurance Solution (AIS) 27
  Camillion Solutions: Authority Suite powered by ProductAuthority 27
  CGI: INSideOUT 27
  CSC: Exceed Policy 28
  CSC: POINT IN v12.0 29
  Decision Research Corporation: DecisionMaker v19 30
  Duck Creek Technologies: EXAMPLE Platform v3.3 31
  FIS Software: ALIS v4 32
  Fiserv: Policy STAR v6.0 33
  IDMI Systems: Policy Tracking System 34
  Innovation Group: Innovation Policy v6 35
  Insuresoft: Diamond System v5.x 35
  OneShield: Dragon v4 Personal Lines 36
  SAP: FS-PM Financial Services-Policy Management) v4.0 37
  Sapiens: Sapiens INSIGHT for Property/Casualty v4.1 38
  SSP: Sirius for Insurance (S4I) 39
  TCS Financial Solutions: TCS BαNCS Insurance v5.0 40
  TIA Technology: The TIA Solution v5.2 41
Commercial/Specialty Lines Only 42
  Comparative Page/Screen Response Times 42
  Aon eSolutions: iVOS 4.2 44
  AQS: AQS Advantage 44
  DAVID Corporation: NavRisk Policy v4 45
  Fiserv: PowerSuite v5x 45
  Oracle Policy Administration 47
  Oracle's AdminServer Policy Administration System v8 47
  Oracle's Insure3 Policy v4.9 48
  OneShield: Dragon v4 Commercial Lines 49
  ROOM Solutions Ltd: Subscribe v7 50
  Wyde Coporation: Wynsure 3.5 51
Conclusions 53

 

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