FIRST INVESTMENT BANK: 大規模言語モデル・バーチャルアシスタントによる躍進

Superior customer engagement and smooth customer journeys have become paramount in winning retail banking market share. Prior to Gen AI, banks were experiencing diminishing returns leveraging current technology. Gen AI has changed the game, opening up opportunity to realize step change and increasing returns. Fibank has seized the opportunity Gen AI presents to differentiate itself through more effective customer engagement via IVAs. It also recognized that it could turbo-charge its bankers.

Innovation in Banking and Payments 2024: A Snapshot Through the Lens of Model Bank (2024 Model Bank Awards Roundup)
March 2024

Gen AI:  Lens On Use Cases In Retail Banking, Tech Provider Survey
December 2023

Technology Trends Previsory: Retail Banking, 2024 Edition
November 2023

Retail Banking IT Spending Forecasts by Domain 2023-2028
October 2023

Innovation in Banking and Payments 2023: A Snapshot Through the Lens of Model Bank (2023 Model Bank Awards Roundup)
March 2023

Becoming a Celent Model Bank: A Guide to Winning Celent’s Main Award for Financial Institutions: 2023 Awards Edition
August 2022

Retail Banking Intelligent Virtual Assistant Platforms: 2022 XCelent Awards
March 2022

RIP IVR: Why Retail Banks are Embracing Conversational AI in the Contact Center
December 2021

Calling All AI: How Artificial Intelligence Can Optimize the Contact Center for the New Normal
September 2020

AI in the UI: Leaders Differentiate Themselves
August 2020

AI in the UI: Adoption, Use Cases, and Business Cases
May 2020